Terms & Conditions

This page includes all the information about the legal terms and conditions that will apply to all users of the Jules B platform, whether you are a registered user or guest.

These terms and conditions apply to any product and service you order from Jules B and it is important that you have fully read and understood these as this is the mutual agreement between yourself and Jules B as a user of our services.

We have split these terms and conditions into two sections. Section 1 includes all information relating to the site and your use of the site, whilst Section 2 includes all general information you need to know about making an order and how things work from that point.

If you have any enquiries about our terms and conditions, please contact our customer service team directly who will be able to assist.

Section 1

Information on the website and introduction to Jules B

The Website Owner Jules B PLC is registered in the UK (Company registration number 02009628). Our registered office is Yellow Brick House, Back New Bridge Street, Newcastle upon Tyne, Tyne and Wear, NE1 2TY. Our website is powered by Visualsoft eCommerce.

Throughout these terms and conditions we will use subsidiaries and affiliates (“Jules B” or "Website" or "Website Owner" or "we" or "us" or "our") provides the information contained on this website or any of the pages comprising the website ("website") to visitors ("visitors") (cumulatively referred to as "you" or "your" hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website.

Disclaimer

Whilst every effort is made to update the information contained on this website, neither the Website Owner nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) ("information") and shall not be bound in any manner by any information contained on the website. The Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. If you find an error or omission at this site, please let us know.

Disclaimer of liability

The Website Owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In particular, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

Content & Errors

In addition to the Intellectual property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this website. Jules B tries to ensure that the information on this site is accurate and complete. Jules B does not promise that Jules B content is accurate and error-free. Jules B does not promise that the functional aspects of the website or Jules B content will be error-free or that this website, Jules B content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.

Your use of the website  

Use of the Jules B site terms and conditions apply to all platforms owned by the website owner, These platforms include:

https://www.julesb.co.uk/

https://www.julesb.de/

https://www.julesbluxe.fr/

https://www.julesb.com.au/

https://www.julesb.com/

https://www.julesb.ae/

https://www.zenwardrobe.co.uk/

Your right of use to these sites is only for lawful purposes and you are not permitted to use the site in any way that violates the rights of any other site users or disrupts the use of the site to other users or the website owner.

Trademarks

The trademarks, names, logos and service marks (collectively "trademarks") displayed on this website are registered and unregistered trademarks of the Website Owner.

Nothing contained on this website should be construed as granting any licence or right to use any trademark without the prior written permission of the Website Owner.

You are not permitted to use any trademarked content on this site without written consent from the website owner solely for your own personal or internal business use.

The content of this site should not under any circumstances be used for any commercial purposes by anyone other than the Website Owner.

 Intellectual Policy

Your use of the website and its content grants no rights to you in relation to any copyright, designs, trademarks and any other intellectual property and material rights relating to the content (as described in the content section below), including Jules B software and all HTML and other code contained in this website. All such content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this website are protected by national intellectual property and other laws and international treaty provisions.

You are permitted to use the content only as expressly authorised by Jules B and/or its third-party licensors. Any reproduction or redistribution of the above-listed content is prohibited and may result in civil and criminal penalties.

Without limiting the foregoing, copying and use of the above-listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing content for your own personal use.


Public Forums and User Submissions

The Website Owner is not responsible for any material submitted to the public areas by you (which include bulletin boards, hosted pages, chat rooms, blogs, or any other public area found on the website. Any material (whether submitted by you or any other users) is not endorsed, reviewed or approved by the Website Owner. The Website Owner reserves the right to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to -

  •     Defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties;
  •     Publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information;
  •     Post or upload files that contain viruses, corrupted files or any other similar software or program that may damage the operation of the Website Owner's and/or a third party's computer system and/or network;
  •     Violate any copyright, trademark, other applicable Great Britain or international laws or intellectual property rights of the Website Owner or any other third party;
  •     Submit contents containing marketing or promotional material which is intended to solicit business


You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually-orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify the Website Owner against any loss, liability, damage or expense of whatever nature which the Website Owner or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.

External Links

External links may be provided for your convenience and we have placed links on the site we think you may want to visit, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links, you must refer to that external website’s terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owner. Please contact us if you would like to link to this website or would like to request a link to your website.

This includes external links to social networking sites, when making use of any Jules B third party websites or pages on social networking sites the full terms and conditions on this page apply. We do not condone any content posted to social networking sites that may be offensive, inappropriate or that that may infringe the right of others to enjoy Jules B social network websites or pages.  

Competition terms

All prize draws are open to anyone aged 18 or over. Entrants must go to Jules B's Instagram or Facebook page and follow the specific terms of entry on each post. All prize draws are free to enter and the winner will be drawn randomly. Our prize draws may be promoted over several different websites. The winner will be contacted via direct message through their social media account within 28 days of entry. Prizes must be claimed within 28 days of contact by staff at Jules B Ltd. Any unclaimed prizes will be void and a runner up will be selected. Strictly one entry per person and duplicate entries will be cancelled. Prizes are subject to availability. Jules B reserves the right to amend these terms and conditions at any time or offer a reasonable equivalent to the prize described. The gifted item may also not be swapped for any other prize or Jules B credit for the prize value.

Section 2

General Terms and conditions of sale

These website terms and conditions constitute the sole record of the agreement between you and the Website Owner in relation to your use of the website. Neither you nor the Website Owner shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated, these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Website Owner in respect of your use of the website.

The Website Owner may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the "current version") and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.

If you have any questions, comments or concerns arising from the website, the privacy policy or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information, please contact us.

Use of the Website

The Website Owner does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than Great Britain). By accessing the website, you warrant and represent to the Website Owner that you are legally entitled to do so and to make use of information made available via the website.

Placing your order and creating a Jules B account

To place an order using the Jules B site, you will be obligated to create an account. This will require personal information to be provided. All compulsory personal information required is completely necessary for processing your order.

Required and compulsory information would be identified by an asterisk (*). Information not identified by an asterisk (*) is not compulsory but is however recommended to help us improve your use of the site.

You can review the full privacy and cookie policy for more information as to how all personal information will be used and stored. You can also contact our customer service team who will be happy to provide further information.

When creating your account, you will be asked to create a password. This password allows you access to your account and is set up as your account security. It is your responsibility to ensure this password is secure and kept confidential. The website owner has no record or access to your password and cannot be held accountable for failure to provide a secure password and keep this confidential.

If you suspect or become aware that your account password has been compromised, you can change this in the account or contact us directly to suspend the use of the account.

Confirmation of your order

You will receive confirmation of your order once the order has been completed and confirmed. Please note this is not full acceptance, however, just acknowledgement of your order and your order is subject to cancellation should we find the order and information provided to be unlawful, fraudulent, untrue, incorrect or inaccurate.

Your order may also be cancelled due to stock discrepancies at the point of purchase. If we cannot fulfil the order, we will contact you to inform you of this by email within 7 working days.

Payment

We accept all major credit/debit cards for payment as well as Jules B online credit. If your credit card is rejected by our online payment processing systems, please double-check that all the details you entered on the website were correct. Your name and address details must match the card-holder address details held by your card issuer. If the problem persists, please contact your credit card provider.

All credit or debit card payments will be handled by our Payment provider KLARNA BANK AB.

All pay later or pay in instalment offers on the website checkout are powered by KLARNA BANK AB.

When using any payment services with KLARNA BANK AB on the site checkout, please also refer to the terms and conditions of KLARNA BANK AB.

We also accept payment through the following alternate providers: Amazon Pay, Apple Pay, PayPal.

When using an alternate payment method outside of the site, you may be redirected to the payment site of Amazon Pay, Apple Pay or PayPal. Please ensure that you read the full terms and conditions of use for any alternate payment sites offered.

For further information, see our full payments page: https://www.julesb.co.uk/klarna-i564

UK and international delivery

All delivery time scales and estimated dates provided are an estimate and not a guarantee. 97% of orders will be delivered in the estimated time frame, however, this is never a guarantee.

Please allow a minimum of 30 days for all UK orders to be delivered and 60 days for international orders to be delivered if not delivered within the estimated time frame.

We aim to keep you informed of any delays where possible and the courier tracking provided will also inform you of any delays.

In the event that your parcel is lost, damaged or unsuccessfully delivered, please contact our customer service team who will reiterate the courier policies to you and assist you in resolving the matter.

At the point of choosing your delivery service and courier, you also enter an agreement with the courier directly. Please refer to the courier’s full terms and conditions for more information.

Multiple unsuccessful delivery attempts or refusal to accept deliveries will result in the return fee being deducted from your refund.

Our free UK delivery service is only valid for orders based in the UK Mainland and excludes Northern Ireland & Northern Scotland. Please note, this free delivery option is subject to change and does not affect your statutory rights. This is only available on the next working day delivery unless otherwise stated.

Free shipping is offered on orders over the specified threshold. Please see our full shipping policy for further information on orders that will qualify for free shipping:https://www.julesb.co.uk/uk-delivery-i261

In all cases of free shipping promotions, the shipping charge only will be deducted. No taxes, duties or customs charges will be removed.

 
Duties and Taxes

You will be given the option to pre-pay duties and taxes or otherwise pay these on delivery to specific delivery locations. (Duties and Taxes do not apply to orders being shipped to England, Scotland, Wales and Northern Ireland.)

We cannot provide an estimate on duties and taxes that are not pre-payable.

Orders placed through the following sites to specific delivery locations are pre-paid and will include the cost of duties and taxes:

https://www.julesb.de/

https://www.julesbluxe.fr/

Orders placed through any of the following sites will not have pre-paid duties and taxes and these will be invoiced to you prior to delivery:

https://www.julesb.co.uk/

https://www.julesb.com.au/

https://www.julesb.com/

https://www.julesb.ae/

https://www.zenwardrobe.co.uk/

Failure to pay duties and taxes on orders that are not pre-paid will result in your parcel being shipped back to us and you will be liable to pay the cost of the return billed by the courier, which will be deducted from your refund. We cannot estimate this fee and this will be calculated by the courier on the return of the parcel.

View the full shipping policy for further information here: https://www.julesb.co.uk/uk-delivery-i261

Return Policy

Our return policy is fully compliant with your consumer rights, it is important to review this in full prior to placing your order. This page will include how to return, reasons why your return may be rejected, non-returnable items and what to do in the event that a defective item is received.

The return policy is non-negotiable following the point of agreement.

The return policy differs for UK and international returns, refer to the section which applies to you.

You can review the full policy here: https://www.julesb.co.uk/returns-exchanges-i262

Sale Price Promise

Jules B offers a Sale Price Promise on items purchased up to 3 working days prior to the start of a sale. Please be aware that the exact style and size of an item must be available online at the time your request is made before any adjustment in the RRP price can be approved. Only the difference in price will be credited excluding any shipping costs. All approved Sale Price Promises will be credited in the form of an online credit which will be valid for 6 months. Refunds to credit or debit cards are not available.

This offer excludes price adjustments on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price

Pricing, product descriptions and service descriptions

If we discover that a pricing error has been made, we reserve the right to suspend your order and contact you to ask whether you wish to continue with the order at the correct price. We will not be obliged to supply goods at the incorrect price. We present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.

Packaging may vary from that on the website and all weights and dimensions of products are not a guarantee and approximate only. Whilst we try to ensure that every image of the product and colour is accurately displayed, this will depend on your viewing device and settings, which may alter the colour of the product. In the event of the image of a product being incorrect or inaccurate, we will contact you prior to dispatch or you can contact us directly on receipt to discuss further, the product received and how to proceed.

Promotions & Discounts

  •     Discounts are issued in the form of either '£ savings' or a 'percentage off' and are offered to customers via promotional emails, advertisements, on-site banners or third-party communications.
  •     There is no cash alternative and all terms and conditions are non-negotiable.
  •     Unless otherwise stated, discounts are only applicable to full price items. Sale and clearance items are not included unless stated otherwise.
  •     Jules B reserves the right to cancel or change any promotion or discount without notice, at any time.
  •     Free Shipping offers only apply to orders which are over the advised threshold for your delivery location. This information can be found in the full shipping policy.
  •     In all cases of free shipping promotions, the shipping charge only will be deducted. No taxes, duties or customs charges will be removed.
  •     Unfortunately, we are unable to cover the cost of returning international orders.
  •     Some brands and designers are excluded from promotions/discounts: Unless explicitly stated.


 
Loyalty Scheme

This scheme allows you to receive a point for every pound you spend online. When you reach 500 points, you will automatically receive a £20 discount voucher (via email) to be redeemed on your next purchase. Please note that vouchers expire 6 months after the date they were issued. The loyalty scheme is subject to change and does not affect your statutory rights.

If you have any enquiries about vouchers, please contact customercare@julesb.co.uk.

E-Wallet Credit

All E-Wallet Credit that has not been used for a period of 6 months will become inactive automatically. E-wallet Credit will be applied to the relevant account and cannot be transferred.

BFPO & Mail Forwarding

Please note, we do not use mail forwarding companies and are unable to accept BFPO orders due to limitations with our courier services. We are sorry for the inconvenience.

Cookies

We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on the Jules B website. However, if you would like to, you can change your cookie settings at any time.

 
Additional

Remember that in agreeing to these terms and conditions, you also agree to all information stated in our shipping policy, Return policy, Payment policy and discount codes pages. These pages are referenced throughout these terms and conditions and can also be accessed directly through the below links:

Shipping policy: https://www.julesb.co.uk/uk-delivery-i261

Return policy: https://www.julesb.co.uk/returns-exchanges-i262

Discount codes: https://www.julesb.co.uk/discount-codes-i510

Payment policy and information: https://www.julesb.co.uk/klarna-i56

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