Exchanges and Returns

United Kingdom

If you are local to our award-winning designer store, you can return your parcel to us in-store free of charge. If you're not local, you can use the option below for a refund deduction of £4.50.

1) Go to julesb.co.uk/royal-mail
2) Fill out your details and provide Royal Mail with your email address.
3) You will receive an email with two options. Download and print your own label at home, or have it printed for you at your local Post Office, where they’ll scan the QR code in your email straight from your phone.
4) Seal the box up using the self-seal strip.
5) Take your parcel to your local Post Office.
6) Keep a record of proof of postage with the tracking number.

International

1) Make sure you advise your local Post Office this is a return otherwise we may not receive the parcel back in the UK.
2) Package up your order and make sure it is fully sealed.
3) Take the parcel to your local Post Office and send on a trackable economy service. 
4) Retain your postage receipt until your refund has been completed.

Mark the package as RETURNED GOODS and send to:

Jules B
Yellow Brick House
Back New Bridge street
Newcastle upon Tyne
NE1 2TY
United Kingdom

Please note, we do not currently provide return labels for international orders. When returning your parcel, it’s essential to clearly mark it as a return with your chosen courier. Failing to do so may result in import fees, which will be deducted from your refund if the parcel reaches us in the UK. If the package is not marked correctly, it may also be returned to you by the courier.

Important Information

Clothing

The item must be in a perfect, resalable condition with all labels and tags attached as per the condition you received it.

Footwear

Must be tried on carpeted surfaces. Use our outer Jules B box when returning as to not damage the product box. Do not apply any labels or adhesive tape directly to the product box. Items mistreated this way will be rejected.

Non-Returnable

Jules B cannot accept returns on lingerie, underwear, pierced earrings, swimwear and face masks for hygiene reasons. We also cannot accept returns on perfumes once the plastic seal has been removed.

Additional

Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included in your return. Keep a record of proof of postage with the tracking number. If you receive a complimentary gift with your order(s) as part of a ‘gift with purchase’ promotion, you must return the gift to us with your item(s).

Exchanges

If you wish to return your item for an exchange, please include a note on your returns form specifying which size or colour you want instead. Please note that we are unable to reserve any stock for exchanges. In the event we cannot process your exchange, you will be issued a refund or credit for the purchase.

Exchanges are eligible for UK customers only and will automatically be processed to the shipping address from the original order.

When Will I Receive My Refund?

We aim to process all refunds within 5 working days of receiving your returned item(s). Please note that during busy periods, such as seasonal peaks, processing times may be slightly longer. All approved refunds will be credited back to the original payment method used at the time of purchase.

Once your return has been processed, you will receive a confirmation email.

Card Payments: Please allow 3–5 working days for the refund to appear on your bank statement.
PayPal: PayPal will email you directly with confirmation of your refund and the original payment method.
Klarna: Klarna will send an email confirmation detailing your refund amount and the original payment method.
Clearpay: Clearpay will notify you via email once your refund has been processed.
Apple Pay: Refunds made via Apple Pay will be returned to your Apple Pay account. Please allow 3–5 working days for the transaction to reflect.
Online Credit: In some cases, returns that fall outside our standard policy may be issued as online credit, valid for 6 months.

If you have any questions or need further assistance, feel free to contact us at [email protected].

In-Store Returns

Store Purchases

Full-Price Items: You can return full-price items within 14 days of purchase for a refund, exchange, or store credit.

Sale or Discounted Items: These must be returned within 7 days of purchase and are eligible for exchange or store credit only. Please note: sale items cannot be refunded to your original payment method—this is non-negotiable.

Online Purchases (Returned In-Store)

You’re welcome to return your online order in-store. Here’s how it works:

Drop-Off: Bring your item(s) and paperwork into any of our stores for a free return.
Receipt Confirmation: We'll send you an email confirming we've received your return in-store.
Processing: Your return will be sent to our online returns team for review and processing.
Refunds & Exchanges: Refunds are not processed in-store. Once your return reaches our online team, your refund or exchange will be handled promptly.

If you have any questions, feel free to contact us at [email protected].

Defective Item?

If your item(s) is damaged or has a manufacturing fault we may be able to offer alternatives such as repair or exchanges. In most cases, you will need to return your item(s) for assessment by our returns department. If you are a UK customer, please return your product(s) using the Royal Mail returns service listed above. If you are a customer based outside of the UK, please contact our customer care team for return shipping instructions.

Goods are classified as faulty if they are received damaged, or where a genuine manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty and will not be accepted.

Jules B cannot accept any responsibility for damaged items or where a fault occurs after a period of 6 months since purchase. In some cases, we may be able to resolve these matters with the manufacturer but we cannot make any guarantees and these matters will be dealt with on a case by case basis.

Once the item(s) is returned a member of our customer care team will inspect the item to determine the cause of the fault and whether you are entitled to a refund, exchange or repair. In some cases, we will have to liaise with the supplier directly.

Where possible faulty items will be repaired either by Jules B or by the manufacturer. Most manufacturer repairs usually take between 2-6 weeks depending on the fault, however, you will be advised of this should your item need to be repaired.

If an exchange is offered on a faulty item please be aware that we are only able to do so subject to availability. A full refund will only be offered if the item cannot be repaired or replaced within a reasonable length of time.

For information on all faulty items outside of our returns policy, please contact [email protected].