Exchanges and Returns
We hope you’ll love your purchase. If you’re not completely satisfied, you’ve got 14 days from receiving your order to send this back to us for a refund or exchange. Should you require an extended returns period, please contact our Customer Care department within this time and this can be extended by a further 14 days.
All returned items must be unworn/unused and in a resalable condition with the original labels and tags attached.
Christmas Returns: Online Purchases
To put your mind at rest and ensure a smooth shopping experience when purchasing gifts over the holiday period, we have extended our online returns policy.
Any goods ordered from Monday 30th October 2023 will be eligible for an exchange or Jules B online account credit if they are returned before Monday 8th January 2024. Goods returned after this date will not be accepted.
If you wish to receive a full refund, you’ve got 14 days from receiving your order to send it back to us. This can be extended by a further 14 days if you contact our customer service team.
If you have any questions or concerns regarding the extended returns policy, please do not hesitate to contact our customer care team via telephone on 0191 211 2331 or alternatively email firstname.lastname@example.org.
Christmas Returns: In-Store Purchases
We have extended our in-store returns policy for items purchased on or after October 30th 2023.
An exchange or store credit is available until January 8th 2023. Any items returned after this date will not be accepted.
If you have any questions or concerns regarding the extended returns policy, please do not hesitate to contact our customer care team via telephone on 0191 211 2331 or alternatively email email@example.com
If you are local to one of our award-winning designer stores, you can return your parcel to us in-store free of charge. If you're not local, you can use the option below for a refund deduction of £4.50.
1) Go to julesb.co.uk/royal-mail
2) Fill out your details and provide Royal Mail with your email address.
3) You will receive an email with two options. Download and print your own label at home, or have it printed for you at your local Post Office, where they’ll scan the QR code in your email straight from your phone.
4) Seal the box up using the self-seal strip on the inside.
5) Take your parcel to your local Post Office.
1) Make sure you advise your local Post Office this is a return otherwise we may not receive the parcel back in the UK.
2) Package up your order and make sure it is fully sealed.
3) Take the parcel to your local Post Office and send on a trackable economy service.
Mark the package as RETURNED GOODS and send to:
Yellow Brick House
Back New Bridge street
Newcastle upon Tyne
We do not currently offer any return labels for international customer's. Failure to advise your order is a return to the courier you choose to ship your parcel, may result in additional fees being deducted from your refund if we do receive it back in the UK. This is because it will be classed as an import. Otherwise the parcel may get returned to sender.
Retain your postage receipt until your refund has been completed.
Due to recent changes and all our goods are dispatched from the UK, your VAT and duties cannot be refunded on your Jules B invoice if your order is over €150. Anything under this amount will be refunded in full minus delivery charges
The item must be in a perfect, resalable condition with all labels and tags attached as per the condition you received it.
Must be tried on carpeted surfaces. Use our outer Jules B box when returning as to not damage the product box. Do not apply any labels or adhesive tape directly to the product box. Items mistreated this way will be rejected.
Jules B cannot accept returns on lingerie, underwear, pierced earrings, swimwear and face masks for hygiene reasons. We also cannot accept returns on perfumes once the plastic seal has been removed.
Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included in your return. Keep a record of proof of postage with the tracking number. If you receive a complimentary gift with your order(s) as part of a ‘gift with purchase’ promotion, you must return the gift to us with your item(s).
If you wish to return your item for an exchange, please include a note on your returns form specifying which size or colour you want instead. Please note that we are unable to reserve any stock for exchanges. In the event we cannot process your exchange, you will be issued a refund or credit for the purchase.
Exchanges are eligible for UK customers only and will automatically be processed to the shipping address from the original order.
When Will I Receive My Refund?
We aim to process all refunds within 1-2 working days of receiving the item. Please be aware that during seasonal peaks there may be a slight delay. All successfully returned items will be credited to the account used to originally purchase the item(s).
Once your return has been processed, you will be sent an email confirmation.
Card: Allow 3-5 working days for this transaction to appear on your bank statement.
PayPal: PayPal will send a confirmation email advising your refund amount and original payment method you used.
Klarna: Klarna will send a confirmation email advising your refund amount and original payment method you used.
Online Credit: Any returns outside of our policy may be able to be issued as online credit which will be valid for 6 months. For more information, you can contact us at firstname.lastname@example.org.
If your item(s) is damaged or has a manufacturing fault we may be able to offer alternatives such as repair or exchanges. In most cases, you will need to return your item(s) for assessment by our returns department. If you are a UK customer, please return your product(s) using the Royal Mail returns service listed above. If you are a customer based outside of the UK, please contact our customer care team for return shipping instructions.
Goods are classified as faulty if they are received damaged, or where a genuine manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty and will not be accepted.
Jules B cannot accept any responsibility for damaged items or where a fault occurs after a period of 6 months since purchase. In some cases, we may be able to resolve these matters with the manufacturer but we cannot make any guarantees and these matters will be dealt with on a case by case basis.
Once the item(s) is returned a member of our customer care team will inspect the item to determine the cause of the fault and whether you are entitled to a refund, exchange or repair. In some cases, we will have to liaise with the supplier directly.
Where possible faulty items will be repaired either by Jules B or by the manufacturer. Most manufacturer repairs usually take between 2-6 weeks depending on the fault, however, you will be advised of this should your item need to be repaired.
If an exchange is offered on a faulty item please be aware that we are only able to do so subject to availability. A full refund will only be offered if the item cannot be repaired or replaced within a reasonable length of time.
For information on all faulty items outside of our returns policy, please contact email@example.com.
If your item was full price at the time of purchase, you can return this back to us within 14 days, for a refund, credit or exchange.
If your item was purchased in the sale or reduced at the time of purchase, you have 7 days to return this back to the store for a store credit or exchange only. Any sale purchases cannot be refunded back to the original payment method and this is non-negotiable.