The recipient will need to activate their gift card by registering an account with us if they don't already have one.

Once registered, the recipient then needs to contact our customer care team on 0191 211 2331 and quote the unique number found on the back of their gift card.

The gift card value will be added to recipient's account, meaning they can spend as little or as much as they want - any remaining value will be kept on the account to spend in the future. If spending more than the value, then the checkout will deduct the card value from the total, with the remaining balance needed to be paid for by the buyer.

No. All gift cards purchased through our website are for online use only. Store gift cards can be purchased in one of our shops located in Newcastle-upon-Tyne and Kendal.

Jules B Gift Cards are sold subject to the following terms and conditions:

ONLINE

Jules B Gift Cards are valid for 12 months from the date of purchase. Jules B Gift Cards can be redeemed against all products across the Jules B website only. Jules B Gift Cards cannot be returned or refunded and are non-transferable. If your order exceeds your issued credit value, any remaining balance must be paid for by credit or debit card. If you return products you have purchased using a Gift Card, the remaining balance will be added back to your account as credit. Jules B is not responsible if a Gift Card is lost, stolen, destroyed. Jules B reserves the right to cancel a Gift Card if we deem such action necessary.

IN STORE

The Jules B Gift Voucher is redeemable at both Jules B and Zen stores. The Jules B Gift Voucher is not a cheque guarantee, credit or charge card.  The Jules B Gift Voucher cannot be redeemed via telephone / mail-order. If the Jules B Gift Voucher is not used for a consecutive period of 12 months – whether to make a purchase or to make a balance enquiry – the voucher will automatically expire and the end of that period and the balance on the voucher will be forfeited. When you use the Jules B Gift Voucher, the amount of your purchase will be deducted from the balance on the transaction. Remaining credit will be reissued as a gift voucher. The Jules B Gift Voucher cannot be redeemed or exchanged for cash. Refunds will not be given for the purchase of a Jules B Gift Voucher. The Jules B Gift Voucher is like cash. Lost, stolen or damaged vouchers cannot be replaced, you must retain the receipt contained within the wallet in order to redeem your Gift Voucher. All refunds of goods and services purchases with the Jules B Gift Voucher will be made in accordance with the Jules B Refund Policy. This does not affect your statutory right.

Jules B reserves the right to amend these Terms & Conditions.

Our dedicated and experienced Customer Care team are on-hand and available 5 days a week, Monday through Friday to assist you.

Opening hours: Monday – Friday: 10.00am – 5.00pm (GMT)

E:  customercare@julesb.co.uk
T: +44 (0)191 211 2331