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Do Jules B take orders via the telephone?

Unfortunately we cannot place an order or take payments over the phone.

Having problems at the checkout?

If you are unable to checkout.
First, check over all your address details to make sure everything was entered correctly.
Second, enter your payment details again or try a different merchant. Jules B currently accepts, Credit / Debit cards, PayPal, Amazon and ApplePay.
If you’re still experiencing issues. You can contact our customer services on +44 (0)191 211 2331.

Can you use multiple discount codes?

No, you can only use one discount code per transaction.

What is our returns policy?

While we hope you love every purchase, if you’re not satisfied, contact us within 14 days to advise you’re going to return your order. More information can be found in or returns section:
https://www.julesb.co.uk/returns

What size should I purchase?

We have a lot of different designers, which the sizing differs per garment. You can find a unique size guide on all product pages.

Do you sell genuine designer brands?

Yes, Jules B only stock 100% genuine designer brands.

How do I contact you?

We have a dedicated UK team of customer service representatives to answer any queries you might have. They’re on hand Monday – Friday between 9:00am – 5:00pm.
Tel: +44 (0)191 211 2331.
During sale periods, we do suggest that you send an email to customercare@julesb.co.uk.

Do you ship to my country?

Jules B ships to a lot of countries, please see our International delivery page for specific destinations.
https://www.julesb.co.uk/international-delivery

Is my item insured?

Yes, all items are insured against theft and accidental damage whilst in transit from Jules B to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

P.O Box and Mail forwarding addresses

We’re unable to ship to any P.O Boxes or Mail forwarding companies. Make sure your order has a residential or work address to avoid your order being cancelled.

How much duties and taxes will I have to pay?

It is important to note that you may have to pay custom duties and taxes on the items you purchase and that these local fees are not included in your Jules B invoice. Please check with your local tax office website for more information about international charges if you are unsure.

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