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Coronavirus - Customer Information

*this page will be regularly updated*

A Message From Our Founders

Dear Jules B Customers,

Firstly, we hope you are all safe and well and coping in this current unprecedented situation.

We want you to know that we are taking all the precautions we can and are following the government’s advice carefully to keep you, our staff and the community safe.

These are testing times for everybody and we need to care and support each other wherever we possibly can.

Independent businesses like ourselves rely on you, our valued customers, to keep shopping with us whenever and wherever possible, so we would really appreciate your continued support during this challenging period.

Following government guidelines we are happy to announce that our stores are now open for business from 10am to 5pm Monday to Saturday. Our online store continues to operate as normal and our high level of customer service remains on-hand to help with any questions you may have.

Stay safe and look after each other.

Thank you,

Julian and Rhona Blades
Founders of Jules B

Current Store Opening Times (subject to change)

Jesmond Menswear

10am - 5pm | Monday - Saturday

Jesmond Ladieswear

10am - 5pm | Monday - Saturday

Kendal Menswear

10am - 5pm | Monday - Saturday

Kendal Ladieswear

10am - 5pm | Monday - Saturday

Zen Wardrobe Jesmond

10am - 5pm | Monday - Saturday

Zen Wardrobe Kendal

10am - 5pm | Monday - Saturday

Shopping Online

Online Deliveries

Why hasn’t my order been dispatched yet?

Due to government guidelines about social distancing, our dispatch team has been reduced significantly to ensure our team can maintain a safe 2m distance. As per the information on our UK delivery page – ‘during seasonal peaks please allow up to 2 working days for your order to be dispatched on your designated service.’ We are sorry for any delays, and we are working hard to get all orders dispatched as quickly as possible. Please be assured that as soon as we have dispatched your order, you will receive an email confirmation, which includes your tracking number.

My delivery is taking longer than usual; where is it?

Due to the COVID-19 pandemic, we are finding that unfortunately, delays to deliveries are more common. This is because, like many businesses, Royal Mail and DPD are working at a reduced staffing level in line with government guidelines, meaning there are fewer people to process mail.

Royal Mail

Regarding our international economy delivery service, Our courier has advised us that international deliveries to many countries are delayed significantly. This is due to a lack of available transport links and suspension of certain country’s postal operations, so please be aware of this when selecting a delivery service. You can view the list of countries affected by these delays here.

DPD

Please click on the links below to see our simple look-up tables that show the latest status on shipping by country and service.

Restricted Postcodes
View a full list of all restricted postcodes here:
DPD Classic
View our update for all road services to Europe here:
Air Services
View our update for all international air services here:

Retuns & Exchanges

I haven’t received my refund yet - have you received my return?

Please be advised that current processing time on returned items is longer than usual, due to the current global pandemic. In line with government guidelines about social distancing, our head office team has been reduced to keep our team safe. This means that we do not have the usual resources available. Unfortunately, therefore, returns will take longer than the usual 1-2 day processing time. Please be advised that the processing time may be 5 working days depending on the volume of orders at any one time. Please wait over 7 days after your parcel has been delivered before contacting ourselves about your refund.

Once your return has been delivered to us, please be assured that we will process it as soon as we can, and you will receive an email when your refund or exchange has been processed.

Customer Services

If you have any questions or concerns regarding an order or shopping with Jules B then our dedicated customer care team remain on-hand to help.

We recommend only calling for urgent matters like cancelling an order or an issue with your delivery address.  All other enquires, please email our team and we will get back to you as soon as possible.

Customercare@julesb.co.uk

Stay safe and look after each other and we can all get through this.

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Customer Service

For more detailed information please visit our dedicated Customer Service pages which can be found at the bottom of any page.

Online Enquiries

UK Customers:
0845 835 2900
International Customers:
+ (0)44 191 121 2330

Email us at customercare@julesb.co.uk

Instore Enquiries

Please click here for contact details, directions & opening times

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