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Privacy Policy | JULES B

Jules B Ltd (“Jules B", "we", "our", "us") respect the privacy rights of its online visitors/customers ("you", "your", "yours") and recognise the importance of protecting the information collected about them. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

The following information is provided by us to enable our online visitors/customers to be fully informed and reassured of our company privacy policies in line with all laws governed by and construed in accordance with the laws of Great Britain. By visiting julesb.co.uk, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

All queries relating to any company policies should be sent to:

Jules B – Online Queries
Head Office
Yellow Brick House
Back New Bridge Street
Newcastle upon Tyne
NE1 2TY
Tel: 0845 835 2900
Fax: +44 191 211 2559
Email: shop@julesb.co.uk

Collecting information and how we use it.

We collect information from you when you subscribe to our mailing list for either email subscription / postal promotions and text communications. The purpose of the subscription is to gather details so that we can provide you with up to date information on our products and services which you have requested from us.

We operate an opt-in policy in terms of communicating via email, post, and telephone. By subscribing to our mailing list, you are opting to receive communications by email, post and text. However, every time we contact you after this, you will have an opportunity to unsubscribe from our mailing list. At the point at which we collect your telephone and address details when you subscribe to our mailing list, you will be offered the opportunity to opt in to receive further communications by post and telephone. We will not pass details on to any third parties, and your personal details will not be sold to any database companies.

Should you choose to have your name and personal data removed from our database all together, you can do so by clicking the unsubscribe link on the email or sending an email to shop@julesb.co.uk or by writing to us at: Jules B, Head Office, Yellow Brick House, Back New Bridge Street, Newcastle upon Tyne, NE1 2TY.

Information collected on your behalf.

Julesb.co.uk requests personal information from you when you place an order. If an order is placed with us, we will request personal information including your name, email address, phone numbers, home address, shipping and credit card billing address(es) so that we can process, fraud check and deliver your order. Details of your address and also the telephone number and email you have provided us will be shared with our courier partner DPD, these details have been shared to assist in providing you with 1st class delivery service and will not be used by this third party for any other reasons. Your telephone number may be given to our courier partner for delivery services. These details allow us to process your order and to let you know the status of your order. You will not be contacted by telephone for any other reason than your order status and unless you have otherwise specifically requested. Further details are available for your information in our returns policy.

Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs.

Cookies On JulesB.

We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on our JulesB website. However, if you would like to, you can change your cookie settings at any time.

What is a cookie?

A cookie is a piece of information that is stored by your computer's hard drive by your web browser, which tracks your movements within websites. Most browsers are automatically set to accept cookies but you are able to alter the settings of your browser to prevent automatic acceptance, should you wish. Our site uses cookies to keep track of how often you visit our site, the contents of your shopping cart, previous purchases and to deliver content specific to your interests, to assist us in updating our service for our customers benefit. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items. The use of cookies is an industry standard but should you require any further information regarding the technical specifications, please email shop@julesb.co.uk

Who do I contact if I have a complaint?

Please go to the Contact Us section of the web site and send an email to shop@julesb.co.uk. If you wish to talk to a Jules customer services representative please call 44 (0) 191 211 2330 or 0845 835 2900.

By visiting julesb.co.uk, you are accepting and consenting to the practices described in this Privacy.