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0845 835 2900

UK Delivery, Fast Shipping | JULES B

DELIVERY UDPATE


We are currently implementing a new stock solution which will enable us to dispatch your orders faster in the future. 

Due to the install of the new solution orders may take 1 - 2 days, however if you need items urgently please contact our customer services department directly via email or telephone. 

We apologise for any inconvenience and will endeavour to dispatch your orders as soon as possible. 

DPD UK*


All standard domestic orders that are dispatched using DPD as default and will require a signature upon receipt of the goods. Next working day delivery within mainland UK is a fixed cost of 4.50 per order. Most orders will be delivered by next working day if you order before 1 pm, but please allow up to 2 working days for your delivery. Alternatively you can use our economy Royal Mail service which can takes 3 - 4 days - ( see below ).

Please note the Royal Mail service is only available for Order's under the value of 200.

You will be sent an email confirmation once your order has been dispatched with tracking information. DPD will also contact you by Email and SMS to confirm your 1 hour delivery window. (This service is only available to UK mainland customers.) If the delivery date/time is not convenient, you can reply to the Email or SMS to change delivery. 


DPD SPECIFIC DELIVERY DATE

( Currently Free for a Limited Period )

We offer to our UK Mainland customers the option to select a delivery date for your parcel to arrive. This option is available in our checkout.


DPD working hours are between 8am - 6pm. Please note Saturdays and Sundays are NOT classed as working days. For Saturday deliveries there is an additional cost within the UK mainland . If your order has already been placed, please contact us on 0191 211 2330 to arrange a next day delivery service on a Friday for a Saturday delivery.

JulesB do not ship to any Mail Forwarding Companies due to tracking implications. 

Please note we will be unable to redirect orders once items have been dispatched.


TRACK MY ORDER WITH DPD

Upon dispatch of your order DPD will email you a tracking email so you are able to check your order status and be kept up to date with your consignment.

If you're out when DPD call don't worry.


If you are not in when DPD try to deliver your parcel, a card will be left giving you the option to re-arrange collection. They will re-attempt to deliver your parcel up to three times.


Track my Order

 

ROYAL MAIL ( UK ONLY )

All domestic orders that are dispatched using Royal Mail are sent using a tracked service. Delivery within mainland UK is a fixed cost of 3.99 per order. Most orders will be delivered with 3 - 4 working days ( Currently Free for a Limited Period ) .

You will be sent an email confirmation once your order has been dispatched with tracking information. Royal Mail will also contact you by Email and SMS to confirm your delivery date. (This service is only available to UK mainland customers.) If the delivery date/time is not convenient, Royal Mail may hold your parcel at your local post office for collection.

Please note that you will receive an email & txt message with tracking details. For any other enquiries please contact customer services.

JulesB do not ship to any Mail Forwarding Companies due to tracking implications.  


 

FREE SHIPPING EXCLUSIONS*

Unfortunately we are unable to offer free delivery on OSKA products. If you have enquiries please contact customer services.

 


SECURE

DPD ensure that your goods are correctly signed for, ensuring that your parcel is in safe hands. Jules B does not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a different location (eg shed, garage neighbour etc) we cannot accept responsibility if you fail to receive your parcel


FIRST TIME ORDERS

To avoid delays to your order, please ensure that your billing address matches the address on your card statement, and that the cardholder's name is written as it appears on the card. Please ensure that your contact details are filled in accurately so that we can contact you if necessary. For security customers may also be subjected to standard fraud prevention checks.

If you have any questions regarding shipping, please send an email to shop@julesb.co.uk, or call 0191 2112330.