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Frequently Asked Questions | JULES B

FAQ MENU

About Us

Contact Us

Delivery

Payment

Ordering

Products

Other

ABOUT US

Does Jules B have retail stores?

Yes, we have stores throughout the North East of England. Our main stores are in Newcastle upon Tyne, Kendal and Yarm. Our main offices are based in Newcastle upon Tyne.

Learn more about our shops

Do you sell genuine designer brands?

Yes, Jules B only stock 100% genuine designer brands.

CONTACT US

Can I contact you over the phone?

Yes, we have a dedicated team of customer services representatives to answer any queries you might have. But during busy periods, we do suggest that you also send an email to fashion@julesb.co.uk. We guarantee to respond to all email enquiries within 24 hours.

What email address should I use to contact you?

You can email any queries you have about your order or products on the website to shop@julesb.co.uk. Our operations team go through all customer emails and forward them to the relevant departments who will answer your queries directly back to you. If you have a Press enquiry you can email the press department directly at press@julesb.co.uk

What is your postal address?

The address if you want to write to the website team or the buying department and where to send all website returns to is:

Jules B

Head Quarters
Yellow Brick House
Back New Bridge Street
Newcastle upon Tyne
NE1 2TY

DELIVERY

How long does delivery take and how much does it cost?

We work in partnership with DPD UK, one of the largest UK and international courier companies offering an unbeatable service both in delivering your package and customer service. UK delivery is 4.95 and if you place your order by 2pm it usually takes up to 2 to 3 working days but during busy periods it can take longer. If you need your parcel next day we can sometimes arrange this.

What packaging will my order be shipped in?

All of our garments are sent out wrapped in signature Jules B tissue paper and in branded Jules B boxes which are protected with DPD packaging.

Does Jules B ship to Post Office boxes or Freight Forwarding addresses?

Please note that we are unable to deliver to Post Office boxes and we do not deliver to forwarding addresses.

Why are shipping restrictions applied to some items?

Due to international trading agreements and regulations, Jules B is obliged to adhere to particular shipping restrictions. Occasionally designers will place restrictions on the countries we are allowed to ship their stock to. This will always be clearly stated on the product page.

Unfortunately we are unable to deliver the following brands to countries outside of the UK: ToyWatch, Sarah Pacini and FitFlop.

Is my item insured?

Yes, all items are insured against theft and accidental damage whilst in transit from Jules B to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

Do I need to sign for my order?

Yes, a signature is required when your order is delivered.

Can I change my shipping address after my order has been dispatched?

We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.

Can I track my item?

Upon dispatch of your order DPD will email you a tracking email so you are able to check your order status and be kept up to date with your consignment.

What if I am out when my item is delivered?

Don't worry. If you are not in when DPD try to deliver your parcel, a card will be left giving you the option to re-arrange collection. They will re-attempt to deliver your parcel up to three times.

PAYMENT

What payment methods does Jules B accept?

Jules B Ltd accepts major credit and debit cards including Visa, MasterCard, Maestro and Delta through our payment service provider Barclays. All credit card details are secured with 128-bit encrypted sessions and all sensitive information is stored on a heavily encrypted database that is protected by multiple government approved firewalls. We also accept payment by PayPal.

Do you take payment over the phone?

Unfortunately we cannot place an order or take payments over the phone.

Is it safe to use my credit card online?

Here at Jules B, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system provided by Datacash Ltd.

Jules B Ltd complies with all aspects of the Data Protection Act of 1984 and the new act of 1998 and as such are registered with the Data Protection Commissioner. We do not disclose details of our customers to any third party.

You may also choose to securely store your credit card details with us. This means you will not have to enter them again during future purchases, making it quicker and simpler to shop at Jules B.

How do I change currency?

You can select which currency you view our products in by using the drop down menu on the right hand side of the site; USD, EUR or GBP.

How much duties and taxes will I have to pay?

It is important to note that you may have to pay custom duties and taxes on the items you purchase and that these local fees are not included in your Jules B invoice. Please check the DPD website for more information about international charges if you are unsure.

For US shipping duties that you will have to pay please consult:http://www.dpd.co.uk/dpd_international_tariff_guide.pdf

For all other duties please contact your local DPD depo with details about your potential order and they will be able to assist. Please note that in Canada you will always be liable to pay import duties and taxes over a value of 60 Canadian Dollars.

ORDERING

Do I need to set up an account with Jules B to place an order?

Yes, you must create an account in order to make a purchase from the Jules B website. This can be done, by filling in a simple form at the checkout.

I've forgotten my password, what should I do?

If you have forgotten your password, click the "Forgotten password" link found on the login page.

You will then be asked to enter your email address, and a new password will be sent to your email address. You can change your password by using the "Change password" link found on your account dashboard.

 

I am unable to log into my account, what should I do?

If for some reason you are unable to log into your account, our phone number and email address can be found on the contact page. We aim to get back to you in...... You can also use the live chat feature, found in the bottom right hand side of the screen.

Is my personal information kept private?

Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this.

To register at Jules B, we will need to know your name, mailing address and email address. When processing your order online we require your billing address, shipping address, telephone number, credit card number and expiration date. If necessary, these details may be shared with a credit reference agency to verify your order.

How do I make a purchase?

Using the online Jules B shop is easy; If you know what you are looking for, use the WOMENS ,MENS, SHOES, ACCESSORIES, SALE and NEW ARRIVALS link, then choose to shop by category or brand.

Once you have found an item, select your size and click, ADD TO BAG.

You can review your items in your shopping bag by clicking MY SHOPPING BAG.

To remove items simply click REMOVE.

Lastly click GO TO CHECK OUT to complete your order.

PRODUCTS

Which size should I choose?

All products are sold by the international sizing scheme used by the designer. You can convert this to your usual size, by clicking "size guide" shown on every product page. As sizes can vary greatly by designer, we have also provided the actual dimensions of each product for you to compare with your own body measurements. Where an item runs small or large to size, this will be identified within the 'size & fit' tab on every product page.

As well as that, our team of Fashion Advisors tries on every item we stock, and can answer all your questions on sizing and fit - just email fashion@julesb.co.uk if you have any further questions.

You can also use the live chat feature, found in the bottom right hand side of the screen.

Do you have a size guide?

Yes, this can be found on the right hand side of every product page.

Can I contact you if I am unsure on a size for further measurements or need more information on your products?

Yes, our fashion advisors will be happy to help, drop them an email at fashion@julesb.co.uk.

How do I know if an item is out of stock?

All items are in stock unless "Sold Out" is displayed.

Is it possible to order in a size/item for me?

On some occasions it may be possible to order in an item of stock for you. Please email fashion@julesb.co.uk for further information. This applies to current season collections only, and does not apply to sale items.

OTHER

Does Jules B have seasonal sales?

Yes we have sales twice a year. To be notified of any sales and in store/online promotions sign up for our Jules B newsletter so you don't miss out!

How do I sign up for a Jules B newsletter?

Simply enter your email address in the green box found on any of pages and click to sign up.