Fill in your pre-printed returns form indicating which items you are returning and wish to exchange, including the details of the item you wish to receive in exchange. Place this form in the parcel you are returning to us along with the items. Please note all exchanges are based on stock availability, to guarantee the item we would advise you to place a new order and return your original item for a refund.
Yellow Brick House
Back New Bridge Street
Newcastle upon Tyne
CollectPlus is a convenient way to return parcels at over 5,500 local UK shops and most are open from early until late, 7 days a week. You will receive proof of postage, and an online tracking code, so that you can follow your parcel's progress. Please note this service can take 3 -5 working days.
1. Go to www.collectplus.co.uk/julesb and follow the instructions to purchase a returns label and find a CollectPlus store.
2. Securely attach the label to your parcel ensuring that the barcode is clearly visible and that any other delivery or returns labels have been covered or removed from the packaging.
3. Drop off your parcel at any local store offering the CollectPlus service.
4. Keep your receipt to track your parcel at www.collectplus.co.uk/track
Please note, with CollectPlus you cannot return a parcel with dimensions larger than 50x30x30cm and which weigh more than 10kg.