Delivery and Returns

Delivery within the UK is a fixed cost of £7.95 per order and we will ship the item next day if ordered before 3pm. If you are out Fed Ex offer a free re delivery service.

We ship with Fed Ex UK and Fed Ex International offering a service which ensures your goods arrive promptly. When your order is dispatched you will receive an email enabling you to track the status of your consignment online.

In some cases we may be able to arrange next day delivery at an additional cost depending on time of order and destination. Please contact us on +44 191 211 2330 to arrange a next day delivery.

Delivery within the Republic of Ireland is a fixed cost of £14.99 per order. Please allow between 2-4 working days.

Our typical international shipping costs and estimated delivery times are as follows:

Unfortunately we are unable to deliver the following brands to outside the UK: ToyWatches, Sarah Pacini and Fit Flops.

INTERNATIONAL CUSTOMERS: It is important to note that you may have to pay custom duties and taxes on the items you purchase and that these local fees are not included in your Jules B invoice. Please check the Fed Ex website for more information about international charges if you are unsure.

Please note that in Canada you will always be liable to pay import duties and taxes over a value of 60 Canadian Dollars.

What if I want to cancel my order before I have received it?

The United Kingdom's Distance Selling Regulations give you have the right to cancel your order and receive a full refund. For orders that are 'Awaiting Dispatch' it may be possible to cancel your order before it is dispatched. Please contact us at shop@julesb.co.ukas soon as possible after placing the order. If your order has already been shipped please follow the instructions for What if I want a refund?

Please be aware that you cannot cancel orders for earrings, underwear and swimwear.

Returns Information

What if I want a refund?  

You are entitled to a refund or an exchange if you return your item in perfect condition within7 days. If you are not satisfied with your purchase for whatever reason (even if you simply change your mind) we will offer you a refund or an exchange.

Firstly - You must give our customer services team a call and request a returns authorisation code.

Secondly - Fill in your pre-printed Returns form indicating which items you are returning and wish to be refunded for. Place this form in the parcel you are returning to us along with the items. If the items are returned to us within 7 days in perfect condition with all labels and tags attached we will refund you via the original method of payment within 10 days of us receiving the goods.

Please send via recorded delivery and retain proof of postage.

Please be aware that earrings, underwear and swimwear are non-returnable for an exchange or refund unless faulty.

What if I want to exchange an item?

Fill in your pre-printed Returns form indicating which items you are returning and wish to exchange, including the details of the item you wish to receive in exchange. Place this form in the parcel you are returning to us along with the items. If it is not a straight forward exchange for a different size or colour of the same item, please also email or call us and we can advise you accordingly. 

Please send via recorded delivery and retain proof of postage.

What if my item is faulty and I don’t want to pay the postage to return it?

You are entitled to a refund or an exchange if you return faulty items within 30 days.

Fill in your pre-printed Returns form indicating which faulty items you are returning and if you want a refund or the item replacing. Place this form in the parcel you are returning to us along with the items. Also include a copy of your postage receipt so we are able to refund your postage costs. Once we have established that it is a manufacturing fault we will refund you via the original method of payment (plus postage costs) as soon as possible after we have received the goods. In some cases this may take longer than our usual refund time of within 10 days depending on the brand and the fault.

Please send via recorded delivery and retain proof of postage.

Where do I return my items?

Returns Department
Jules B Online
50-54 Acorn Road
Jesmond
Newcastle upon Tyne
NE2 2DJ

What do I do if I have received an incorrect item?

Fill in your pre-printed Returns form indicating which incorrect items you are returning, including details of the items you should have received. Place this form in the parcel you are returning to us along with the items. Also include a copy of your postage receipt so we are able to refund your postage costs. If the items are returned to us within 7 days in perfect condition with all labels and tags attached we will refund you via the original method of payment (plus postage costs) within 10 days of us receiving the goods.

Please send via recorded delivery and retain proof of postage.

If you wish to exchange an item for any reason (other than if it is faulty) the customer is responsible for the shipping costs to return the item back to us. Once we have received your returned item UK customers WILL NOT be charged the postage costs to then have the exchanged item delivered to them. International customers WILL be charged standard shipping costs to have the exchanged items delivered to them. 

This returns policy does not affect your statutory rights.

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*Note: when trying on items of clothing do not remove labels. Please ensure that you are not wearing a perfume.